Terms and Conditions

NOTICE OF AGREEMENT

By accessing and using this service, you agree to and accept the terms and conditions of this agreement. By participating in or interacting with any of our services, you also constitute acceptance of this agreement. Upper Hand Designs retains the right to change these terms and conditions as the business develops, and your continued use of the site and/or service will constitute your agreement with the updated terms. When terms are updated, users will be made aware through a message on the home page. You are advised to re-visit the page regularly to ensure you are fully aware of any changes made to our policy. If you do not agree to abide by the above, please do not engage in the use of this service.

We aim to provide you with relevant, accurate and useful information on our site and social media, but sometimes errors can slip through. This site and the content within is offered as a service for informational purposes only; Upper Hand Designs will not be held responsible for the accuracy or availability of information made available on this site or on linked social media pages, and will not be responsible or liable for any error or omissions in that information. This is due to the rate of change in information of a growing business. Please read the above statement regarding notifications of changes within our terms and conditions for information regarding our policy.

PHOTOGRAPHY AND VIDEOGRAPHY

We reserve the right to refuse to share raw/unedited images, files, or footage for any project. This is a quality assurance policy, it’s like asking a chef to just give you the ingredients instead of the dish. If we agree to share raw footage, it will be watermarked and you do not have permission to share or distribute this footage, unless otherwise directed by the Creative in charge of your brief.

INTELLECTUAL PROPERTY RIGHTS

The Upper Hand Designs site and its original content, features, and functionality are owned by Upper Hand Designs and are protected by international copyright laws. Services producing media works will include the usage rights (which are given to the client upon payment), but the material produced can still appear on the Upper Hand Designs website and social media pages, along with the individual artist, designer, photographer or videographer’s portfolio and social media.

PAYMENT AND CREDIT TERMS

Payment is due within 14 days of the invoice issue date, and usage and ownership rights will not be passed on to the client until full payment has been made. Products being delivered using cloud storage links will remain active for two weeks, after which they will become deactivated. This requires a full re-upload onto the drive, which will only occur once payment has been made. Re-uploading the files after a month isn’t guaranteed, as we turn over thousands of files per month, and don’t keep archives from every project.

For revisions requested outside of the original poroject scope, or requiring priority to meet an adjusted deadline, a rush order can be processed in order to meet this, however additional costs may apply for this.

A failure to pay the full amount before the invoice’s due date will result in a $45 dishonour fee.

Any time after this due date (14 days after the invoice issue date stated on the top of the invoice document), you may be contacted by phone or email to follow up the issue.

Currently accepted methods of payment include;

Direct Transfer– A direct transfer to the account specified on your invoice. For ease of communication, please use your invoice number (stated at the top of your invoice document) as the description for the transfer. This prevents any confusion with payments of similar amounts. Your contact will reach out to you if after 14 days payment has not been made. If you have made payment and receive a follow up call or email, you will need to provide a receipt of transfer in order to avoid any dishonour fees.

Cash- Invoices can be paid in-person with cash. A confirmation receipt will be sent to your provided email within 48 hours of receiving payment.

PROJECT TERMINATION AND HOLDING CLAUSE

Should you terminate your project before completion, you will be invoiced for the time spent on the project by your designer/photographer/videographer and standard payment terms will be maintained (see above).

If you would like to put your project on hold (extending the due date any time past a project’s initial due date), a $50 holding fee will be added to your invoice (HOLDING FEES HAVE CURRENTLY BEEN WAIVED AND SUSPENDED FOR PROJECTS QUOTED BEFORE JULY 2020 DUE TO COVID-19). During this time, you will still be considered a client of Upper Hand Designs and will be considered as using this service. Please make sure you continue to consider the terms and conditions during this time.

Cancellations of any photography or videography bookings will result in a $50 fee, which will be added to your final invoice (CANCELLATION FEES CURRENTLY DO NOT APPLY TO EVENTS BOOKED BEFORE JULY 2020 DUE TO COVID-19).